Terms of Service Agreement

Please read these Terms and Conditions (hereinafter referred to as “Terms”) carefully before using this website or the services offered by it. Your access to or browsing through the website (hereinafter called the “Site”) and the use of any of the services (hereinafter called the “Services”) on it shall constitute your acceptance of the Terms. If you disagree with any one of the provisions mentioned in the present Terms, then you are not permitted to use this Site.

These Terms form the basis of a legal binding agreement between you (“user”, “you”, or “your”) and the Site’s owner and operator (“we”, “us”, or “our”). These Terms apply only to your use of this Site and the Services offered therein and do not extend to third-party services or websites linked to or integrated with this Site.

1. Application

1.1 Scope of Services

This Site provides information and digital support on visa application processes. In some instances, the Site may allow users to access and avail themselves of travel services such as hotel bookings, airplane flight arrangements, and travel packages. All such services are rendered electronically, mostly via e-mail; no physical documents or materials shall be sent.

1.2 Application Process

Using the services of visa application requires the completion of an online form (the “Application Form”) where the applicant fills in true personal information, including but not limited to, name, contact information, travel details, and passport data. The applicant shall review our Privacy Policy and accept these Terms before submitting the application.

An application must be paid for separately from any other application. Usually, it takes five (5) working days to declare the application set up, once approved or denied, again by the authorities, with the applicant notified through email.

1.3 Authorization

By submitting an application through the Site, you grant us the authority to act on your behalf solely for the purpose of processing your visa application. This includes collecting and submitting your information to relevant governmental or non-governmental bodies and responding to any follow-ups required during the visa process. We agree to manage your data responsibly and in line with our Privacy Policy and applicable laws.

1.4 Eligibility Criteria

By submitting an Application Form, you confirm that:

• You are legally capable of entering into binding agreements.
• All the information you provide is accurate, complete, and up-to-date.
• You are not submitting any false, misleading, or fraudulent information.
• You are not under any legal restriction or interdiction.
• You are an individual acting on your own behalf or on behalf of a business, not a bot or automated system.
• If acting on behalf of another person or entity, you have full legal authority to do so.

1.5 Identity Verification

We reserve the right to verify the identity and details of any application submitted. This may involve requesting official identification documents. Applications may be temporarily suspended or permanently declined if the verification process is not completed or fails.

1.6 Suspension or Rejection

We may suspend or reject any application that contains false, misleading, or incomplete information, or that violates these Terms.

1.7 Restricted Jurisdictions

We do not provide services to individuals or entities from countries sanctioned by relevant regulatory authorities (e.g., OFAC-sanctioned nations).

2. Purpose of the Site

2.1 Role and Limitations

The Site functions solely as an intermediary platform to assist users in applying for visas and, where applicable, related travel services. We do not issue visas or influence government decisions. The respective government authorities are solely responsible for visa approvals or rejections.

We are not liable for any outcomes resulting from government decisions or delays in visa processing.

2.2 User Responsibilities

You are responsible for:

• Paying all applicable fees and taxes related to visa applications or any additional services availed through the Site.
• Ensuring that all required documents are correctly submitted and valid.
• Complying with all relevant travel and immigration laws.
• Arranging for your own travel insurance and ensuring it meets any necessary legal or visa requirements.

2.3 Third-Party Service Contracts

Where the Site allows booking of third-party services (such as hotels, flights, or holiday packages), any contract formed is strictly between you and the service provider. We are not a party to such agreements and bear no responsibility for the quality or fulfillment of third-party services.

Users are advised to perform their own due diligence before entering into any service agreement. You accept that we are not liable for disputes, losses, or damages arising from dealings with third-party providers.

2.4 Abuse and Dispute Resolution

Any abuse or misuse of the Site or third-party service functionalities must be reported immediately. We reserve the right (but not the obligation) to investigate reports and take corrective action. We do not mediate disputes between users and service providers unless they relate directly to our own services.

If you seek legal orders requiring our action in a dispute, you must give us at least ten (10) business days’ advance notice and compensate us for any efforts involved.

3. Fees and Payments

3.1 Service Fees

Certain services provided through the Site are subject to fees (“Fees”), which are clearly listed on the Site or communicated prior to payment. Fees are payable for each separate application or service. We reserve the right to revise Fees at any time without prior notice.

3.2 Taxes

Unless stated otherwise, all Fees are inclusive of applicable sales taxes, duties, and levies.

3.3 Payment Methods

Payment can be made using supported credit or debit cards. Upon successful payment, a confirmation email will be sent within 24 hours. Multiple transactions may reflect separately on your payment statement. Users are responsible for maintaining accurate billing information and securing their payment credentials.

3.4 Non-Cancellation Policy

Once a visa application is submitted and payment is made, the order is final and cannot be cancelled under any circumstances. Users are advised to review all application details carefully before proceeding with payment.

3.5 No Refunds Policy

All payments made on the Site are non-refundable and non-transferable, regardless of the outcome of your visa application. The decision to approve or reject any application lies solely with the relevant governmental authorities.

4. Prohibited Use

When using this Site or its Services, you agree to comply with all applicable laws and to refrain from any activity that may violate the rights of others or compromise the integrity of the platform.

You are strictly prohibited from using the Site or its Services for activities that include, but are not limited to:

• Engaging in or promoting any illegal activity;
• Providing false, misleading, or inaccurate information;
• Submitting fraudulent applications or documents;
• Distributing or transmitting malware, viruses, spyware, or other harmful code;
• Spamming or transmitting unauthorized promotional material;
• Sharing or promoting content that incites violence, hatred, or harassment;
• Publishing or distributing obscene, vulgar, sexually explicit, defamatory, threatening, or abusive content;
• Encouraging the use of tobacco, alcohol, or illegal substances;
• Copying, modifying, selling, sublicensing, distributing, or otherwise exploiting the Site or its content without prior written consent;
• Overloading or interfering with the Site’s infrastructure, servers, or networks;
• Using bots, scrapers, crawlers, or other automated tools to extract data from the Site;
• Collecting personal data from other users without their consent.

We reserve the right to report unlawful or suspicious activity to appropriate authorities. If you believe that any content or user on the Site is engaging in prohibited conduct, please contact us immediately.

5. Records of Compliance

You agree to maintain and retain all records that demonstrate your compliance with these Terms, including payment confirmations and documents related to visa applications. Upon request, you must provide these records to us or to any third party acting on our behalf for compliance or verification purposes.

You are solely responsible for safeguarding your records, and we are under no obligation to monitor, retain, or store them on your behalf.

6. Warranty Disclaimer

The Site and Services are provided on an “as is,” “as available,” and “with all faults” basis. To the maximum extent permitted by law, we make no warranties or guarantees—express, implied, or statutory—regarding the reliability, availability, accuracy, or suitability of the Site or any content or services offered.

We do not warrant that the Site will operate without interruption, error, or security issues, nor do we guarantee that it will meet your expectations or be free from viruses or other harmful components.

Use of the Site is at your own risk. We may rely on third-party vendors for hosting, processing, communication, and technology infrastructure. We shall not be liable for any service interruptions or issues caused by these third parties.

Nothing in these Terms affects your statutory rights that cannot be waived under applicable consumer protection laws.

7. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages—whether in contract, tort, or otherwise—arising from:

• Use or inability to use the Site or Services;
• Errors, delays, or failures in processing visa applications;
• Actions or decisions made by any governmental authority;
• Use of or reliance on any third-party content, services, or products available through the Site;
• Any other matter related to the Site or these Terms.

Our total liability, in any circumstance, will not exceed the amount paid by you for the Services in question.

8. Release

You hereby release, discharge, and hold harmless us and our affiliates, officers, employees, agents, and successors from any and all claims, demands, and liabilities of any kind, known or unknown, arising out of or in connection with your use of the Site, including any dispute with government authorities or third-party service providers.

This release applies to any and all claims that may have arisen in the past or may arise in the future, whether foreseeable or not.

9. Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, officers, employees, and agents from and against any claims, losses, damages, liabilities, costs, or expenses (including legal fees) resulting from or arising out of:

• Your use of the Site or Services;
• Your breach of these Terms;
• Any misrepresentation or violation of applicable law;
• Any violation of the rights of another party;
• Any activities conducted outside the scope of these Terms.

This obligation will survive the termination or expiration of the Terms.

10. Term and Termination

10.1 Term

These Terms become effective when you first access or use the Site and remain in effect until terminated in accordance with this section.

10.2 Termination

We reserve the right to terminate or suspend access to the Site or Services at any time, with or without notice, at our sole discretion. Grounds for termination may include, but are not limited to, breach of these Terms, misuse of the platform, or illegal activity.

You may terminate your use of the Site by ceasing to access it. Upon termination, your right to use the Site will immediately cease.

10.3 Amendments

We may revise or update these Terms from time to time. Updates will take effect once published on the Site. You are responsible for reviewing the Terms regularly to stay informed. Continued use of the Site after updates constitutes acceptance of the revised Terms.

If material changes are made, we may provide additional notice (such as email or a notification on the Site), if your contact details are available to us.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction where the Site operator is legally domiciled, without regard to conflict of law rules.

11.2 Dispute Resolution

You agree to attempt to resolve any disputes through informal negotiation with us. If a resolution cannot be reached, any unresolved disputes shall be submitted to the competent courts in the applicable jurisdiction.

11.3 EU Consumer Rights (if applicable)

If you are an EU resident, you may also access the European Commission’s Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr.

12. Final Provisions

• Age Restriction: The Site is not intended for individuals under 18 years of age. Users under 18 must not apply for services directly. Parents or guardians may act on their behalf but are solely responsible for the transaction.
• Entire Agreement: These Terms, along with any referenced policies, constitute the entire agreement between you and us regarding the use of the Site and supersede all prior understandings.
• Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that provision.
• Assignability: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign or transfer our rights to a third party at any time.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
• Force Majeure: We are not liable for failure or delay in performance due to circumstances beyond our control, including but not limited to natural disasters, network failure, or governmental actions.
• Language: These Terms are prepared in English. In the event of any conflict between translated versions, the English version shall prevail.
• Electronic Communication: By using the Site, you agree to receive all communications from us electronically. These communications will be considered legally binding and equivalent to paper-based communications.